FREQUENTLY ASKED QUESTIONS
My Moment account
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How do I become a VIP member and what benefits do I get?
You become a VIP member automatically after your first order. As a member, you get exclusive access to limited editions, early access to launches, and insider updates on upcoming collections and projects.
I have a question.
You can contact us through our contact page! We will be happy to assist you.
Orders and Delivery
Can I check my order upon delivery?
Yes, you can check the product upon delivery before paying, to make sure everything is in order.
How can I track my order?
You can track your order using the tracking link sent to your email as soon as the package is shipped. You'll be able to see in real time where your package is.
How long does it take to receive the product?
Your order usually arrives within 1–3 business days from the moment it is shipped, depending on your location. You’ll receive a confirmation email with tracking as soon as the package leaves our warehouse.
How much does delivery cost?
Delivery is free anywhere in Romania. For international orders, we offer worldwide shipping, with the rate shown at checkout based on the destination.
Return
I changed my mind and no longer want the order.
If you’ve changed your mind, you can return your order within 30 days. It’s important that the watch has not been worn and the original packaging is intact and undamaged. This allows us to process the return quickly and smoothly.
Who is responsible for return costs?
If the return is requested for personal reasons, the return shipping costs are the customer’s responsibility. However, if there was a mistake on our part (e.g. wrong or damaged product), we will cover all return costs.
How can I cancel an order?
Once an order has been placed, it can no longer be canceled. If you no longer want the product, you can return it after receiving it, as long as the return conditions are met.
Product
What is Polycarbon?
Polycarbon is an advanced engineered material, known for its exceptional strength, lightweight feel, and refined finish. It’s used in high-performance fields such as aviation and sports equipment, making it ideal for a modern, durable, and comfortable everyday watch.
How do I know if the size fits me?
The watch has a fixed size, with a bracelet large enough to fit most wrists. If needed, it can be easily adjusted by a watchmaker by resizing the bracelet.
What is the total number of watches in existence?
These watches are part of a limited edition, with a total of 250 pieces of the Polar Snowflake and 250 pieces of the Midnight Shadow. Once sold out, the model will not be restocked.
Payment
Payment methods.
We accept online card payments and cash on delivery. Choose the option that suits you best at checkout.
I placed the order but received an error during payment.
If you received a payment error while placing your order, it means the order was not registered. Please try placing the order again, or contact us if the issue persists.
How do I benefit from free shipping?
Shipping is free automatically, with no code or minimum order value required. You benefit from free delivery within Romania.