Privacy policy

PERSONAL DATA PROTECTION

THE WATCH BRAND S.R.L. informs every visitor and registered user of the following, and by using this website, the visitor or registered user acknowledges that they have read and understood this Privacy Policy.

3.1 General Information

Individuals who access www.mymoment.watch ("users") may browse the website and use its services either as guests or as registered users. The processing of their personal data is governed by this Privacy Policy. Certain services (such as product enquiries or other specific requests) may also be subject to additional privacy terms presented at the time those services are requested.

THE WATCH BRAND S.R.L. is the data controller responsible for processing the personal data of visitors and registered users collected through www.mymoment.watch. Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), applicable Romanian data protection legislation, legislation governing electronic commerce and electronic communications, and the decisions of the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

For the processing of your personal data, THE WATCH BRAND S.R.L. relies on the following legal bases:

Performance of a Contract (Article 6(1)(b) GDPR):

Processing your personal data is necessary to fulfil the distance selling contract or to take steps at your request before entering into a contract. This includes processing the information provided when creating an account or placing an order, managing and monitoring transactions, processing and delivering your order, providing updates regarding its status, responding to enquiries, verifying your identity where necessary, and maintaining your customer account, including billing and shipping details, purchase history, and communications with THE WATCH BRAND S.R.L.

Legitimate Interests (Article 6(1)(f) GDPR):

Certain personal data is processed to improve our services, prevent fraud and abuse, cooperate with competent authorities, and maintain the security of our business.

We may also use your contact details, obtained lawfully during your interaction with www.mymoment.watch, to send you information about our products, services, promotions, competitions, customer surveys, and similar marketing activities, unless you object to receiving such communications.

These communications may be sent by telephone, post, email, SMS, or messaging platforms such as Viber or WhatsApp where applicable. Registered users may also choose their preferred communication channels through their account settings. Changes to these preferences may take up to 30 days to take effect for technical reasons.

Our legitimate interests also include promoting THE WATCH BRAND S.R.L., its products, and services across social media platforms and other online services, while allowing users to engage with our content, leave comments, or participate in promotional activities.

Legal Obligation (Article 6(1)(c) GDPR):

Certain personal data must be retained to comply with legal obligations, including accounting, taxation, and other regulatory requirements.

Consent:

By entering your email address in the relevant subscription fields on www.mymoment.watch, you expressly consent to receiving informational and promotional communications from THE WATCH BRAND S.R.L.

3.2 Processing and Types of Personal Data – Rights of Visitors and Registered Users

a) Processing of Personal Data

When placing an online order, THE WATCH BRAND S.R.L. processes the personal data provided by the user during account creation and/or the checkout process in order to complete the purchase through the online store.

Every user of www.mymoment.watch may choose one of the following ways to place an order and provide their personal information:

1. As a Guest

If you place an order as a guest, your personal data will be retained by THE WATCH BRAND S.R.L. for ninety (90) days following the delivery or completion of your order. During this period, your data will be processed solely for the purpose of fulfilling the sales contract.

However, information required for accounting and tax purposes (such as invoices) will be retained in accordance with applicable legislation. Your contact details may also be used for marketing communications unless you have chosen not to receive such communications.

2. As a Registered User

Registered users may view, update or correct their personal information at any time by logging into their account at www.mymoment.watch using their username and password.

b) Types of Personal Data and Purpose of Processing

To complete a purchase through www.mymoment.watch, users (whether ordering as guests or registered users) may be required to provide the following personal information:

  • Full name
  • Shipping address
  • Billing address (if different from the shipping address)
  • Billing information, including company details, tax identification number and other invoicing information where a business invoice is requested
  • Mobile phone number
  • Email address

In addition, registered users may also have the following information stored:

  • Order history
  • Date of last login
  • Products saved in the shopping cart or favourites list
  • Participation in promotions

If products or services are ordered for delivery to a third party, the customer is solely responsible for ensuring that the recipient has been informed and has consented to the disclosure of their personal data to THE WATCH BRAND S.R.L. for the sole purpose of completing the delivery. The customer accepts full responsibility for any claims arising from the recipient in this regard.

Payment Information

Credit or debit card details are never stored by THE WATCH BRAND S.R.L. Payment information is processed directly within the secure systems of our authorised payment service providers.

Communication and Order Processing

Visitors and registered users are also informed that THE WATCH BRAND S.R.L. processes the contact details provided by users for communications relating to the services offered through www.mymoment.watch.

Where notifications regarding updates to the Terms & Conditions are sent by email, SMS, Viber or similar communication channels, THE WATCH BRAND S.R.L. may record the IP address of the device used to access the notification in order to verify that the notification has been successfully received.

The primary purpose of processing personal data is to fulfil the sales contract and complete your order. This includes communicating with you throughout the order process, providing order updates, answering enquiries, delivering your order, verifying your identity where necessary, and keeping you informed of your order status.

The personal information requested during checkout is necessary to process and deliver your order. As this processing is required for the performance of the contract, your consent is not required for these activities.

Personal data relating to purchases, deliveries, customer enquiries and orders placed through www.mymoment.watch may be processed by authorised employees of THE WATCH BRAND S.R.L. as well as carefully selected third-party service providers acting on our behalf. These may include courier companies, logistics providers, e-commerce and hosting providers, customer support centres and other partners involved in fulfilling your order.

All partners processing personal data on behalf of THE WATCH BRAND S.R.L. are contractually required to comply with GDPR and implement appropriate technical and organisational measures to ensure the security and confidentiality of your personal information.

No personal data will be processed or disclosed for purposes other than those described in this Privacy Policy unless required by law or where your prior consent is required.

c) Data Recipients

Where necessary for the purposes described above, your personal data may be shared with:

i. Authorised employees of THE WATCH BRAND S.R.L.

ii. Tax authorities, financial institutions or other public authorities where required by law.

iii. CRM providers and customer management platforms acting as data processors on behalf of THE WATCH BRAND S.R.L.

iv. Third-party providers offering services such as website hosting, order management, customer support, courier and delivery services, logistics, installation services where applicable, and sales data analysis. These providers process personal data solely on behalf of THE WATCH BRAND S.R.L. and only in accordance with our documented instructions.

d) Your Rights

Under the General Data Protection Regulation (GDPR) and applicable legislation, every visitor and registered user has the right to:

i. Access their personal data and obtain information about its processing.

ii. Request the restriction of processing.

iii. Request the correction or deletion ("right to be forgotten") of some or all of their personal data.

iv. Object to the processing of their personal data.

v. Receive their personal data in a portable format and request its transfer to another data controller.

To exercise any of these rights, please contact us at:

contact@mymoment.watch

Registered users may also:

  • View, update or correct their personal information directly through their account at www.mymoment.watch.
  • Request a copy of their personal data or request its transfer to another controller by contacting contact@mymoment.watch.
  • Withdraw consent for any processing based on consent through the Personal Data Settings section of their account.

e) Data Retention

For guest users, personal data is retained only for as long as necessary to complete the relevant order, except where longer retention is required by applicable tax or accounting legislation.

For registered users, personal data is retained until the account is deleted or until consent is withdrawn for processing activities that rely on consent.

Certain information relating to completed transactions, as well as records of consent and consent withdrawal, may be retained where necessary to demonstrate compliance with legal obligations and to protect the legitimate rights of both THE WATCH BRAND S.R.L. and its customers.

f) Special Categories of Personal Data

THE WATCH BRAND S.R.L. does not request, collect or process special categories of personal data (sensitive personal data) through www.mymoment.watch.

g) Transparency

If you have any questions regarding your personal data or how it is processed and protected, you may contact THE WATCH BRAND S.R.L. at:

contact@mymoment.watch

h) Technical and Organisational Security Measures

THE WATCH BRAND S.R.L., together with its authorised employees, contractors and service providers, implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, or any other unlawful processing.

These measures are designed to provide a level of security appropriate to the risks involved, taking into account the nature of the data, technological developments, implementation costs, and the scope and purpose of the processing. Security measures are regularly reviewed and tested to ensure their ongoing effectiveness.

All employees and third-party service providers handling personal data are contractually bound by confidentiality obligations and may not disclose personal information to third parties except where required by law.

THE WATCH BRAND S.R.L. confirms that your personal data will not be processed for purposes other than those described in this Privacy Policy without prior notice and, where required by law, your explicit consent.






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