Shipping policy

We currently ship to all European Union member countries using trusted courier partners. Available delivery options will be displayed during checkout.

Shipping is free on all orders.

Please note: If your selected parcel locker is full, your order may be automatically redirected to the nearest available locker.

You can track both your delivery and any return shipment directly through the courier's tracking service. THE WATCH BRAND S.R.L. is not responsible for any technical issues affecting the courier's website or tracking platform.

Orders are typically delivered within 2–7 business days after your order has been confirmed.

During exceptionally busy periods—such as public holidays, promotional campaigns, or seasonal sales—delivery may take up to 14 business days. If this occurs, you will be notified accordingly.

Important Information

Please ensure that your shipping address, including your postal code, is entered correctly when placing your order. Orders with incorrect or incomplete delivery information may be shipped to the wrong address. Any additional shipping costs required to resend the order will be the responsibility of the customer, as shipping labels are generated automatically once an order is placed.

If a parcel cannot be delivered or collected due to incorrect contact details, an incomplete address, or any other customer-related reason, it will not be automatically reshipped. If the product is still available, a new order must be placed.

In exceptional circumstances beyond the control of THE WATCH BRAND S.R.L.—including severe weather conditions or other unforeseen events—delivery times may be extended. However, the total delivery period will not exceed 30 days from the date the order was placed.